Digital Transformation Specialist

1 week ago

Canberra, ACT, Australia beBeeDigital Full time $110,000 - $140,000
Job Overview

We are seeking a highly skilled Digital Adoption Specialist to establish and manage digital solutions within our organisation, ensuring their effective integration and utilisation.

This role supports digital transformation by simplifying and enhancing the user experience. The specialist is responsible for designing, developing, and implementing digital solutions to boost user engagement with digital tools and platforms.

Key Responsibilities:

  • Design and develop digital solutions, including walkthroughs, smart tips, launchers, and other in-app guidance elements.
  • Customise and configure digital functionalities to meet specific business needs and requirements.
  • Lead the implementation of digital solutions across our organisation.
  • Provide training and support to internal teams and end-users on the effective use of digital tools.
  • Create documentation and resources to facilitate user adoption and self-service support.

Requirements:

  • Minimum of 2 years of experience in digital adoption, learning and development, or a related area, with a focus on platforms like WalkMe.
  • Strong understanding of digital adoption principles and best practices.
  • Excellent coaching, training, and presentation skills.
  • Certification in WalkMe or other digital adoption platforms is highly desirable.
  • Knowledge of relevant industry practices and policies.

About Our Organisation

We are committed to making a difference for people and in the communities we serve. We provide support and understanding for customers in their most challenging times, while finding outcomes that get their lives back on a healthier, happier path. That takes a special kind of person. Someone who can pick up the ins and outs of our processes - and deliver it to customers in a way that feels refreshingly simple. Someone who's naturally empathetic and finds joy and pride in making a genuine difference - because you'll be doing that from the moment you start work each day.

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