Application Support Specialist

1 month ago


Brisbane, Queensland, Australia Ausure Group Full time
Application Support/Helpdesk Support Team Member

We are seeking an enthusiastic Application Support/Helpdesk Support Team Member to join our fast-paced office in Brisbane.

About the Role

This is a great opportunity to work with an experienced team and further your career in a dynamic and supportive environment.

Key Responsibilities
  • Taking ownership of customer issues and ensuring a quality outcome
  • Providing support on a range of systems and applications
  • Escalating tasks within the team or engaging appropriate vendor support
  • Providing a professional and courteous service to customers
  • Participating in occasional 'out of hours' support tasks
  • Participating in projects, as required by the Support or IT Team
Requirements
  • At least one year experience in a helpdesk, application support or customer service role
  • Highly developed customer service skills, demonstrating the ability to deal responsively, consistently, patiently and politely with service requests
  • Excellent people liaison skills with an ability to build great rapport and working relationships
  • The ability to prioritise and work successfully in a fast-paced team environment and autonomously
What We Offer
  • Attractive remuneration package
  • RDO option
  • Hybrid working arrangement option (after successful probation period)
  • Travel Insurance
  • Onsite training, support and development
  • A friendly, close knit and supportive working environment
  • Career Growth – Work-Life Balance – Cutting Edge Technology

Please submit a covering letter detailing your interest and an updated version of your CV.

Please no external recruitment agency contact.



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