Application Support Specialist
1 month ago
We are seeking an enthusiastic Application Support/Helpdesk Support Team Member to join our fast-paced office in Brisbane.
About the RoleThis is a great opportunity to work with an experienced team and further your career in a dynamic and supportive environment.
Key Responsibilities- Taking ownership of customer issues and ensuring a quality outcome
- Providing support on a range of systems and applications
- Escalating tasks within the team or engaging appropriate vendor support
- Providing a professional and courteous service to customers
- Participating in occasional 'out of hours' support tasks
- Participating in projects, as required by the Support or IT Team
- At least one year experience in a helpdesk, application support or customer service role
- Highly developed customer service skills, demonstrating the ability to deal responsively, consistently, patiently and politely with service requests
- Excellent people liaison skills with an ability to build great rapport and working relationships
- The ability to prioritise and work successfully in a fast-paced team environment and autonomously
- Attractive remuneration package
- RDO option
- Hybrid working arrangement option (after successful probation period)
- Travel Insurance
- Onsite training, support and development
- A friendly, close knit and supportive working environment
- Career Growth – Work-Life Balance – Cutting Edge Technology
Please submit a covering letter detailing your interest and an updated version of your CV.
Please no external recruitment agency contact.
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