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Frontline Service Expert
2 weeks ago
Norm Flynn Smash Repairs is a big country town with 15 km of beach and some of the world's best wineries just half an hour up the road. This role offers an environment where you will not only learn but also thrive and grow, both professionally and personally.
As the first point of contact for all customers, you will play a crucial role in shaping their experience. Your ability to provide first-class service in every interaction will be key to ensuring customer satisfaction and maintaining high standards of excellence.
Job SummaryThis is a permanent position working Monday to Friday, 40 hours per week - No weekends. You will be responsible for providing frontline customer service to all customers who visit our site.
Responsibilities:- Providing frontline customer service to all customers who visit our site
- Keeping customers informed about the repair process and estimated completion dates for their vehicles
- Handling telephone and email correspondence professionally and efficiently
- Supporting management with inventory, including parts, paint, and consumables
- Liaising with insurance providers regarding claims and repairs
To excel in this role, you should be a great communicator, able to write well, speak confidently on the phone, and build strong relationships. You should also be a team player, think on your feet, and be highly organized.
Benefits- Reward and recognition programs
- Career development and training opportunities
- Referral bonus for recommending a friend to join our team
- Discounts on parts and tools
- Provided uniforms
- 24/7 professional counselling services for team members and their immediate families