Guest Services Supervisor

1 week ago

Perth, Western Australia beBeeService Full time $72,000 - $89,000
Job Title: Guest Services Supervisor

We are seeking a skilled Guest Services Supervisor to join our team. As a key member of our operations department, you will be responsible for delivering exceptional guest experiences and ensuring that every interaction is memorable and positive.

About the Role:

  • We welcome applications from motivated and customer-focused individuals who thrive in fast-paced environments.
  • You will work closely with our management team to develop and implement strategies to drive business growth and excellence.
  • Your attention to detail and ability to multitask will ensure seamless execution of daily tasks and responsibilities.
  • Excellent communication skills are essential for effective collaboration with colleagues and stakeholders.

Responsibilities:

  1. Respond to guest inquiries and resolve issues promptly and professionally.
  2. Take and confirm reservations, cancellations, and other requests.
  3. Provide guests with information on property amenities, services, room features, and local attractions.
  4. Collaborate with management to develop and implement initiatives to improve department performance.
  5. Assign and prioritize work tasks to ensure timely completion and high-quality results.

Requirements:

  • Proven experience in guest services or a related field.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work effectively in a team environment.
  • Strong attention to detail and organizational skills.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career advancement and professional development.
  • A dynamic and supportive work environment.

Why Join Us:

We are committed to providing exceptional service and creating unforgettable experiences for our guests. If you share our passion for hospitality and are eager to take your career to the next level, we encourage you to apply.

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