Senior Technical Advisor

5 days ago

Ryde, Australia beBeeTechnical Full time $124,699 - $145,399
Product Support Manager Job Summary

We are seeking an experienced Product Support Manager to join our team. The ideal candidate will have a strong technical background and excellent problem-solving skills, with the ability to manage escalations effectively.

The successful candidate will be responsible for overseeing the entire product support lifecycle, from inception to end-of-life, and will work closely with internal teams and external partners to ensure effective knowledge sharing and communication.

  • Main Responsibilities:
  • Provide technical assistance to front-line support staff, ensuring timely issue resolution
  • Escalate complex issues to manufacturers when local solutions are ineffective
  • Develop and maintain a comprehensive knowledge base to enable end-users to self-service
  • Share technical expertise with direct and indirect teams across ANZ
  • Monitor product performance and technician effectiveness to identify areas for improvement
  • Implement and oversee improvement programs to enhance product support and service quality
  • Collaborate with stakeholders to foster communication and drive technical product evaluations

Requirements

  • Strong technical background with experience in product support or a related field
  • Excellent problem-solving skills and the ability to manage escalations effectively
  • Strong communication and collaboration skills to work with internal teams and external partners
  • Experience in knowledge management and self-service enablement
  • Proven ability to analyze product and service performance and implement improvements

Benefits

  • A collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself
  • Dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility
  • Committed to providing a working environment that is inclusive and fair to both women and men

What We're Looking For

  • A passionate individual who has a desire to improve product support efficiency, enhance customer satisfaction, and drive continuous improvement
  • A strong communicator with excellent problem-solving skills and the ability to manage escalations effectively

Seniority Level

  • Entry level

Employment Type

  • Full-time

Job Function

  • Other

Industries

  • IT Services and IT Consulting

  • Automotive Service Advisor Traineeship

    2 weeks ago

    Ryde, Australia Apprenticeships Are Us Full time

    Apprenticeships R Us is looking for a **Trainee Service Advisor** for a car dealership in the **Ryde, NSW** areas. If you have excellent communication skills and enjoy working with people, a Service Advisor Traineeship might be the perfect fit for you. Learn to be the face of our Automotive service department, assisting customers, scheduling appointments,...

  • Senior Culture and Growth Leader

    5 days ago

    Ryde, Australia beBeeLeadership Full time $120,000 - $170,000

    As a senior leader in our organization, you will play a pivotal role in shaping the culture and fostering growth within our teams.Our ideal candidate possesses exceptional execution capability and extensive experience in providing expert advice on complex employee relations matters. They must also have deep knowledge of remuneration and salary benchmarking,...

  • Technical Officer of Sports Turf

    1 week ago

    Ryde, Australia TAFE NSW Full time

    **A career of life-changing impact** **Technical Officer of Sports Turf Management/Greenkeeping** **Ryde location** **Permanent full-time (35 hours per week)** **$84,647 package includes salary ($74,912 - $82,688), employers’ superannuation and annual leave loading** At TAFE NSW, we are dedicated to life-changing impact. That’s why we offer...

  • Senior Financial Strategist

    1 week ago

    Ryde, Australia beBeeCommercial Full time $150,000 - $160,000

    Are you a finance professional seeking an exciting opportunity to drive financial strategy and partner with senior leadership?This high-impact role offers the chance to oversee financial performance, optimize costs, and provide insights that influence key business decisions.About the JobIn this Commercial Finance Manager position, you will work closely with...

  • Transformational Employee Relations Leader

    5 days ago

    Ryde, Australia beBeeEmployeeRelations Full time $100,000 - $140,000

    Employee Relations ConsultantRandstad HR Partners is representing an Australian household name for an experienced Employee Relations ('ER') Consultant ready to tackle complex challenges and drive positive change within a leading organisation.This is a 9 month assignment where you will be joining an ER team of 5-8 to manage a diverse range of complex ER...

  • Employee Relations Consultant

    5 days ago

    Ryde, Australia Randstad HR Partners Full time

    Randstad HR Partners is representing an Australian household name for an experienced Employee Relations ('ER') Consultant ready to tackle complex challenges and drive positive change within a leading organisation.This is a 9 month assignment where you will be joining an ER team of 5-8 to manage a diverse range of complex ER matters from end-to-end and be a...

  • People and Culture Advisor

    2 weeks ago

    North Ryde, Australia City of Ryde Full time

    **Provide advice to managers and staff across a range of HR functions**: - **Enjoyed RDO's | Hybrid Working**: - **Award winning local government organisation** **About Us** - City of Ryde, just 12 kilometres from Sydney CBD, is a place of unique lifestyle and opportunity. It is home to an engaged and culturally diverse community of around 130,000 people,...

  • Senior Healthcare Compliance Officer

    5 days ago

    Ryde, Australia beBeeCompliance Full time $120,000 - $160,000

    Healthcare Compliance Officer RoleWe are seeking a skilled and experienced Healthcare Compliance Officer to join our team. As a key member of our compliance department, you will be responsible for developing and implementing effective compliance strategies that align with our business goals.The ideal candidate will have a deep understanding of healthcare...

  • Symantec Dlp Consultant

    21 hours ago

    North Ryde, Australia Broadcom Full time

    Please Note: **Job Description**: Symantec DLP Resident Consultant Job Description Summary Broadcom Services is looking for technical experts to serve as Resident Consultants working with our strategic customers. **Job Description**: Broadcom Services is looking for a Symantec DLP Resident Consultant based in the Sydney area. Resident Consultants are...

  • Human Resources Strategist

    4 days ago

    Ryde, Australia beBeeSkill Full time $100,000

    About This OpportunityOur organization seeks a Senior HR Advisor to focus on operational HR management, maintaining employee records, ensuring compliance with EBA requirements, and handling industrial relations matters.