Operations Manager
3 days ago
Finding luxury in every detail, hotels provide an experience of sophisticated, contemporary luxury.
Job DescriptionThe primary responsibility of the Team Leader is to oversee the efficient management of the Front Office department in accordance with established guidelines.
- Ensures that all Front Office staff are knowledgeable about hotel services and current promotions.
- Assists in developing the skills and effectiveness of Front Desk employees through appropriate training and coaching.
This role requires a candidate with strong Communication and Customer Relations Skills, as well as proficiency in Computer Skills, particularly MS Office and basic systems interface. A skilled trainer who can facilitate at various levels and possess comprehensive knowledge of business needs, financial reporting, and productivity requirements is also essential.
Prior experience in hotel reservations is highly valued. The ideal candidate will be able to work efficiently in a fast-paced environment and maintain confidentiality when dealing with sensitive information.
The successful candidate will have access to a range of benefits, including complimentary shift meals, discounts on spa and food services, complimentary accommodation worldwide, learning and development programs, and employee assistance and paid family leave benefits.
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