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Exceptional Customer Experience Specialist
2 weeks ago
Our organisation is seeking a skilled Customer Service Representative to join our team in Melbourne. This role will provide an exciting opportunity for individuals who are passionate about delivering exceptional customer experiences.
In this position, you will be responsible for receiving and responding to customer inquiries via phone and email. You will also proactively engage with customers to promote our services and resolve any queries or issues they may have.
As a Customer Service Representative, you will work closely with colleagues to achieve shared goals and objectives. You will be expected to maintain accurate records of customer interactions and contribute to the development of strategies to improve customer satisfaction.
Key skills and qualifications for this role include:
- Proven experience in customer service or call centre environments
- Excellent verbal and written communication skills
- Ability to work calmly under pressure and multitask
- Proven problem-solving skills and ability to work independently
- Teamwork skills and ability to support colleagues
Benefits of working with us include:
- Opportunity to work in a dynamic and supportive team environment
- Professional development opportunities to enhance your skills and career prospects
- Competitive remuneration package
- Strong work-life balance culture
About our organisation: We are a global leader in providing pest, hygiene, and indoor plant care services. Our people are our strength, and we strive to create a positive impact on our customers and communities. With a strong focus on teamwork and collaboration, we aim to protect people, enhance lives, and preserve our planet.
