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Client Retention Specialist

2 months ago

Australia Vision Group Full time
{"title": "Client Retention Specialist", "description": "Transform Lives with Vision Group

At Vision Group, we're on a mission to improve people's eyesight and change the way they see life. As a Client Retention Specialist, you'll play a vital role in helping our patients achieve their goals.

Your Key Responsibilities
  • Present treatment options to prospective patients and provide accurate information on surgery, pricing, and scheduling.
  • Manage and address patient questions accurately, concisely, and in a timely manner.
  • Enhance patient satisfaction by delivering personalized consultations, building rapport, and facilitating steps of their patient journey.
  • Utilize computer tools such as Outlook, Word, Excel, and EMR systems for tasks like results tracking, reporting, follow-ups, and managing patient-related activities.
Your Ideal Profile
  • Excellent communication skills in English.
  • Broad background in customer service or retention in a relevant industry.
  • Experience as an account manager or sales representative is considered an asset.
  • Desire to succeed while helping customers achieve their goals.
  • Organized, results-oriented, self-disciplined, and excellent prioritization, time management, and problem-solving skills.
What We Offer
  • A permanent full-time position (32hrs/week) with a competitive wage range.
  • A quarterly bonus, free LASIK surgery, 3 weeks of vacation, 3 sick days, 1 floater, and 1 wellness day.
  • Group insurance, telemedicine, and RRSP match.
  • The opportunity to work with experts in Ophthalmology and be part of one of Canada's Best Managed Companies.

Work Schedule: Flexible work availability from Monday to Friday (8:00 am-5:00 pm), with occasional Saturday & Sunday.

Ready to Make a Difference? Apply now to join our passionate and dedicated team at Vision Group.", "lang_code": "en-US"}