Level 2/3 Technical Support Specialist

6 days ago


Perth, Western Australia Professional Search Group Full time

Job Summary

Professional Search Group is seeking a highly skilled and experienced Level 2/3 Technical Support Specialist to join our team. As a key member of our IT support team, you will be responsible for providing expert technical support and troubleshooting for our clients' IT infrastructure, including Azure environments, Active Directory, and Office 365.

The Role

  • Provide Level 2/3 technical support and troubleshooting for Azure environments, including virtual machines and associated services.
  • Manage and maintain Active Directory, ensuring optimal performance and security.
  • Support and administer Office 365, including email, collaboration tools, and user management.
  • Diagnose and resolve hardware and software issues across the infrastructure.
  • Collaborate with senior engineers to escalate and resolve complex issues.
  • Maintain thorough documentation of processes, incidents, and solutions.

Requirements

  • Proven experience with Azure, including virtual machine deployment and management.
  • Strong knowledge of Active Directory, including user and group management, GPOs, and security.
  • Solid understanding of Office 365 administration, including Exchange, SharePoint, and Teams.
  • Experience with networking concepts, including basic routing and switching.
  • Excellent problem-solving skills and ability to work under pressure.
  • Strong communication skills, both written and verbal.

Bonus Skills

  • Networking/cybersecurity experience, including a strong understanding of firewalls, VPNs, and intrusion detection/prevention systems.
  • CISCO certifications (CCNA, CCNP) or equivalent experience in routing and switching.
  • Experience with network monitoring and management tools.


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