Operational Excellence Leader

7 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $90,000 - $110,000
Leadership Opportunity in Customer ExperienceWe are seeking a strategic leader to join our Contact Centre Operations team as a Unit Manager.The ideal candidate will have experience in contact centre operations, with a proven track record of delivering business targets and improving customer experience.Key responsibilities include collaborating with the CRC Manager to align on strategy and action plans, promoting and adhering to the CRC strategy, and driving CRC sales and service excellence.This role requires a strong operational expertise, with experience in delivering consistent customer experience both internally and externally within the CRC.As a successful candidate, you will be responsible for influencing and coaching internal and external teams to achieve best-in-class service levels, focusing on first contact resolution, and proposing ideas for customer satisfaction improvement.You will also optimize local end-to-end CRC business processes, drive continuous improvement, and enhance customer loyalty and satisfaction.A bonus would be experience in delivering a consistent customer experience in B2B and B2C environments.As a key member of our team, you will enjoy a range of benefits, including a Nespresso machine, monthly credit for our products, and exclusive staff discounts across the Nespresso range.Responsibilities:• Influencing and coaching internal and external teams to achieve best-in-class service levels• Focusing on first contact resolution and proposing ideas for customer satisfaction improvement• Optimizing local end-to-end CRC business processes and driving continuous improvement• Enhancing customer loyalty and satisfaction through excellent service delivery• Collaborating with the CRC Manager to align on strategy and action plans• Promoting and adhering to the CRC strategy and driving CRC sales and service excellence• Experience in B2B and B2C environments would be beneficialBenefits:• Nespresso machine• Monthly credit for our products• Exclusive staff discounts across the Nespresso rangeRequirements:• Proven experience in contact centre operations• Strong operational expertise and ability to deliver consistent customer experience• Ability to influence and coach internal and external teams to achieve best-in-class service levels• Excellent communication and interpersonal skills• Ability to work collaboratively with cross-functional teams• Experience in B2B and B2C environments would be beneficial

  • Operational Excellence Leader

    1 week ago

    Sydney, New South Wales, Australia beBeeOperational Full time $170,000 - $245,000

    Operational Excellence Leader Job OverviewThe Operational Excellence Leader will drive operational delivery and foster collaboration across business units to support sustainable growth.

  • Operational Excellence Leader

    2 weeks ago

    Sydney, New South Wales, Australia beBeeOpportunity Full time $100,000 - $130,000

    Job Title: Operational Excellence LeaderJob DescriptionThe Operational Excellence Leader plays a critical role in bridging strategy and day-to-day execution on the production floor. This position is responsible for leading frontline teams to achieve operational goals while contributing to the factory's broader strategic objectives.This leader ensures a safe,...

  • Operational Excellence Leader

    5 days ago

    Sydney, New South Wales, Australia beBeeOpportunities Full time $90,000 - $120,000

    Job Overview:Operational Excellence LeaderThis role will oversee the day-to-day management of onshore and offshore operations teams to ensure efficient delivery of client services.Provide leadership, guidance, and direction to operations teams.Support the Head of Operations in implementing best practice target operating models.Mentor and support Team Leaders...

  • Operational Excellence Leader

    2 weeks ago

    Sydney, New South Wales, Australia beBeeMaintenance Full time $150,000

    Leadership Role in Maintenance ExcellenceThis pivotal leadership position drives operational excellence, team performance, and plant reliability through expertise in maintenance management.About the OpportunityWe are seeking an experienced and proactive leader to manage on-site maintenance operations at our manufacturing facility.The leader will oversee the...

  • Operational Excellence Leader

    2 days ago

    Sydney, New South Wales, Australia beBeeQualityImprovement Full time $127,150 - $144,444

    Job Title: Operational Excellence LeaderThis leadership role is a key position within the Clinical Governance Unit, responsible for spearheading quality improvement and strategic change management initiatives.The Operational Excellence Leader will oversee the design, implementation, monitoring, and evaluation of District-wide programs and projects aimed at...

  • Operations Excellence Leader

    7 days ago

    Sydney, New South Wales, Australia beBeeLeadership Full time $180,000 - $200,000

    Job Title: Operations Excellence LeaderThe Role:We are seeking a seasoned leader to drive operational excellence, safety, and customer satisfaction across multiple sites. As an Operations Excellence Leader, you will be pivotal in achieving business goals by leading a culture of continuous improvement.Develop and execute business plans aligned with national...

  • Operational Excellence Leader

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCompliance Full time $120,000 - $150,000

    Operational Excellence Leader OpportunityYou will be at the forefront of leading quarry operations that prioritize safety, sustainability and compliance with regulatory standards.About the Role:This role is pivotal in ensuring our quarry operations remain safe, sustainable and fully compliant with all regulations.You will lead operational practices and drive...

  • Operational Excellence Leader

    1 week ago

    Sydney, New South Wales, Australia beBeeExcellence Full time $140,000 - $155,000

    Operational Excellence LeaderThis role is focused on driving operational excellence initiatives that enhance productivity and reduce costs across multiple sites. As a hands-on professional, you will have the passion to drive innovation and excellence through capability-building programs and mindset shifts.About the RoleLead and implement operational...

  • Operational Excellence Leader

    2 weeks ago

    Sydney, New South Wales, Australia beBeeLeadership Full time $120,000 - $150,000

    Operational Excellence LeaderAre you a proactive and results-driven professional with a strong background in logistics and operations? Do you thrive in fast-paced environments and have a passion for driving efficiency and safety?We seek a skilled leader to oversee safe and efficient operations across multiple sites. As an Operational Excellence Leader, you...

  • Operational Excellence Leader

    7 days ago

    Sydney, New South Wales, Australia beBeeLeader Full time $150,000 - $200,000

    We are seeking an experienced leader to drive operational excellence and deliver outstanding outcomes in a senior operations role.The ideal candidate will oversee the day-to-day operations across multiple business units, ensuring operational efficiency, profitability, and strategic alignment with company goals.Key responsibilities include leading operational...