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Work Management Specialist

2 months ago

Brisbane, Queensland, Australia RioTinto Full time
About the Role

We are seeking a highly skilled Work Management Specialist to join our team in APAC. As a key member of our Technology Platforms team, you will play a pivotal role in shaping the strategic direction of our organization.

Reporting to the Senior Manager – Technical Enablement, you will be responsible for enabling effective management of workforce demand and maintaining a consolidated view of workloads and unplanned demand for Technology Platforms. Your role will also involve ownership of the capacity and performance management ITSM process.

Key Responsibilities
  • Manage People and Promote Rio Tinto Values
    • Lead and mentor staff using a supportive and collaborative approach.
    • Develop and foster a culture of collaboration and inclusiveness.
    • Respect and value the diversity of team members.
    • Demonstrate commitment to HSE and Rio Tinto's core values.
  • Demand Planning
    • Ownership and accountability for the demand intake process and tool set, demand forecast, and providing insights.
    • Develop strategic plans to drive and improve forecast accuracy.
    • Report and monitor KPIs and define action plans.
    • Participate in strategic and financial planning processes.
    • Build demand planning capability within Technology Platforms.
    • Make or escalate the final decision in case of demand-related decisions.
  • Capacity Planning
    • Own and manage Technology Platforms supply planning process, including overseeing and providing guidance for capacity planning process and tool improvement.
    • Accountable for successful implementation of supply planning process improvement initiatives.
    • Work with the SMO lead to facilitate sharing of best practices.
    • Responsible for monitoring current technology adoption and effectiveness (work management related).
    • Responsible for work management technology roadmap – continually assessing additional needs for tools and technology and the path to get there.
    • Serve as a single point of contact for facilitation of capacity business process and technology improvement initiatives.
    • Define metrics and reporting to enable operational activities.
    • Ensure system and process adherence to enable measurement consistency.
  • Process Ownership
    • Design, implementation, governance, measurement, reporting, and improvement of the IT Service Management Capacity & Performance Management process/capability. This includes coaching and training service delivery teams.
What You'll Bring

We value diverse skills and experiences. If you meet some of these requirements, but not all, we still encourage you to apply.

Technical Skills

Resource Management – Demonstrated ability to effectively allocate and manage resources (people, budget, technology) to achieve project objectives.

Demand and Capacity Management – Proven track record in forecasting demand, optimizing capacity, and balancing workloads to ensure efficient service delivery.

ITSM Process Design, Implementation, Measurement, and Improvement – Expertise in designing, implementing, and optimizing IT Service Management (ITSM) processes (e.g., incident management, problem management, change management) using industry best practices (e.g., ITIL). Ability to measure process performance and drive continuous improvement.

Interpersonal and Leadership Skills

People Leadership – Strong leadership skills to motivate, mentor, and develop teams. Ability to foster a positive and collaborative work environment.

Effective Communication – Excellent verbal and written communication skills to effectively communicate with business and IT stakeholders at all levels. Ability to tailor communication style to different audiences.

Stakeholder Engagement – Proven ability to build and maintain strong relationships with stakeholders, drive process participation, and foster a culture of collaboration.

Negotiation and Influence – Strong negotiation and influence skills to resolve conflicts, build consensus, and drive positive outcomes.

Additional Considerations

ITIL Certification – While not strictly required, ITIL certification (e.g., ITIL Foundation, ITIL Practitioner) can be a valuable asset for this role.

Experience with IT Service Management Tools: Familiarity with ITSM tools (e.g., ServiceNow, BMC Remedy) is desirable.

Industry Knowledge – Experience in enterprise organizations is advantageous, primarily in the resources sector also desirable.

We offer a range of flexible working and leave options, so you can balance your work and life commitments and interests. Have a conversation with us about how this could work for you, including requests for part-time hours.

We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected, and that a variety of perspectives are not only welcome – they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation, or anything else that makes us different.

Please note, to be successfully considered for this role, you must complete all pre-screening questions.