Business Analyst
4 weeks ago
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
The purpose of the Banker Digital Experience Tribe is to enable our Bankers to deliver great service to customers, through intelligent, integrated tools and processes. Bankers will become advocates of the solutions they use, reflecting the fact that we put our Frontline teams at the centre of everything we do.
About the RoleAs a Journey Expert in the iKnow Commercial squad, you will work in a cross-functional team delivering critical changes to the application relating to Commercial Strategy with significant engagement with our Commercial colleagues. Your main focus will be the elaboration and articulation of requirements and supporting their delivery by working closely with the various business stakeholders, initiative leads and your squad. You will become the 'go to' person for initiative detail, business and Banker related information within the squad, and will leverage your past experience and skills to get the outcomes required for our high performing team. You will also be involved in parts of change management to ensure that implementation is smooth for our Bankers and that initiative objectives are met.
As a Journey Expert, your mission is to improve the customer experience by devising new and innovative solutions and services that provide the best possible value back to our business, whilst satisfying requirements which are simple and easy to use for our Bankers, requiring minimal training. You will be working day to day with a squad of Engineers, Testers, Analysts, a User Experience Designer and Scrum Master, as well as the squad Product Owner and Release Lead.
What will you bring?- Previous Journey Expert/business analysis experience, working in an Agile-structured technology delivery team or experience in a frontline project or process improvement environment
- Strong experience in gathering business requirements, designing and documenting processes, as well as the ability to provide detailed solution requirements required for technical delivery
- Stellar stakeholder management and influencing skills, including facilitating workshops
- Ability to communicate effectively with good understanding of change management practices
- Frontline Retail Banking experience/knowledge (added bonus)
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.
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