Luxury Overnight Team Leader
1 week ago
We are seeking an experienced and dedicated Lead Assistant Night Manager to join our overnight operations team.
This is a unique opportunity to lead a high-performing team, delivering exceptional service and results in a luxury hotel setting.
The ideal candidate will have extensive experience in hotel front office operations, ideally in a leadership role, with strong skills in team development, coaching, and conflict resolution. They will be familiar with Hotel Property Management Systems, possess high attention to detail and strong operational oversight, and have a proactive approach to mentoring and supporting team performance.
This role involves overseeing the nightly operations of the hotel, collaborating with the overnight departments to ensure excellence in overnight service aligned to InterContinental Sydney service standards. You will manage guest relations, own and resolve any complaints or issues that arise, anticipate guest needs, resolve escalated issues promptly, and ensure service excellence.
You will conduct night audits, ensuring financial transactions and reports are accurate, and ensure the safety and security of all hotel guests and staff by conducting regular property checks. Additionally, you will support the front office, ensuring exceptional service and efficiency in check-ins, check-outs, and guest queries, and manage emergency situations, including medical issues, fire alarms, or security concerns.
- Develop and motivate the overnight operations team to deliver exceptional service and results.
- Ensure seamless communication between teams to provide a consistent and exceptional guest experience.
- Conduct thorough risk assessments and implement strategies to mitigate risks and improve overall safety and security.
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