Customer Experience Team Lead
1 day ago
Petstock Pty Ltd is a leading retailer of pet supplies and services, with a mission to inspire people to be better pet owners. Our commitment to customer satisfaction is at the heart of everything we do.
We are seeking a highly motivated and empathetic Customer Experience Team Lead to join our team in Ballarat. In this role, you will play a key part in delivering exceptional customer experiences across all touchpoints, ensuring that our customers feel valued, supported, and delighted.
Key Responsibilities:- Manage and resolve customer enquiries through various channels, including phone, live chat, and web queues.
- Action customer complaints in a timely and professional manner, working closely with colleagues to implement solutions.
- Provide proactive support for service-related queries, feedback, and complaints.
- Manage customer loyalty rewards and related administrative tasks.
- Drive customer retention initiatives and improve Net Promoter Score (NPS).
- Collaborate with cross-functional teams to enhance customer experience and drive business growth.
- Proven track record of providing exceptional customer service, preferably in a retail or contact centre environment.
- Demonstrated ability to work with cloud-based customer management tools or ticketing systems.
- Proficiency in Order Management Systems, ideally PRONTO and Shopify.
- Strong organisational skills, with the ability to prioritise and manage competing priorities.
- Advanced interpersonal skills, attention to detail, and excellent verbal and written communication skills.
- A competitive salary range: $65,000 - $80,000 per annum, depending on experience.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- A dynamic and supportive work environment, with a focus on work-life balance.
- The chance to make a real difference in the lives of pets and their owners.
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Customer Experience Advocate
2 days ago
Ballarat, Victoria, Australia PETstock Pty Ltd Full timeAbout UsPETstock Pty Ltd is a leading Australian pet care company that values unity, passion, and progress. Our diverse team is dedicated to providing exceptional customer experiences across our stores, online platforms, and support offices.
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Customer Experience Specialist
4 weeks ago
Ballarat, Victoria, Australia PETstock Pty Ltd Full timePetstock is a symbol of unity, passion, and progress. Our team is dedicated to providing a smooth, efficient, and happy customer experience. As a Customer Experience Advisor, you will be the face of our brand, ensuring that every interaction with our customers is exceptional.The role involves managing customer inquiries, resolving complaints, and providing...
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Customer Experience Advocate
4 days ago
Ballarat, Victoria, Australia PETstock Pty Ltd Full timeAbout UsPetstock Pty Ltd is a leading Australian pet care company with a strong commitment to providing exceptional customer experiences.Job SummaryWe are seeking an experienced Customer Experience Advisor to join our team at our Ballarat Support Office. This is a full-time opportunity that will involve working closely with our members, customers, and...
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Customer Experience Specialist
1 week ago
Ballarat, Victoria, Australia PETstock Pty Ltd Full timeAbout PETstock Pty LtdPETstock is a leading Australian retailer of pet food, accessories and healthcare products. Our company values are centered around People, Pets & Planet.Job Title: Customer Experience SpecialistSalary: AU$65,000 - AU$85,000 per annum, dependent on experienceJob DescriptionThe Customer Experience Specialist plays a crucial role in...
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Customer Experience Specialist
2 weeks ago
Ballarat, Victoria, Australia PETstock Pty Ltd Full timePetstock Pty Ltd is a leading pet care company that values its customers. As a Customer Experience Advisor, you will play a crucial role in ensuring our customers have a seamless and enjoyable experience with our brand.The ideal candidate will have established skills in providing high levels of customer service, preferably in a retail or contact centre...
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Customer Experience Specialist
1 month ago
Ballarat, Victoria, Australia PETstock Pty Ltd Full timeAbout UsPETstock Pty Ltd is a leading pet care company that brings people and animals together. Our mission is to inspire and support pet owners to be better people, while promoting unity, passion, and progress.Job OpportunityWe are seeking a highly skilled Customer Experience Advisor to join our team at our Ballarat Support Office. As a key member of our...
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Customer Experience Specialist
4 weeks ago
Ballarat, Victoria, Australia PETstock Pty Ltd Full timePetstock is a symbol of unity, passion, and progress. Our team is dedicated to providing a smooth, efficient, and happy customer experience. As a Customer Experience Advisor, you will be the face of our brand, ensuring that every interaction with our customers is exceptional.The role involves managing customer inquiries, resolving complaints, and providing...
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Customer Experience Specialist
4 weeks ago
Ballarat, Victoria, Australia PETstock Pty Ltd Full timePetstock Pty Ltd is a symbol of unity, passion, and progress. Our team is dedicated to providing exceptional customer experiences, and we're looking for a Customer Experience Advisor to join us.The Customer Experience Advisor role is a proactive and empathetic approach towards our customers, ensuring their experience is smooth, efficient, happy, and...
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Customer Experience Specialist
2 weeks ago
Ballarat, Victoria, Australia PETstock Pty Ltd Full timePromote a seamless and enjoyable experience for our customers by delivering exceptional service and support.The Customer Experience Advisor role at Petstock Pty Ltd involves providing a proactive and empathetic approach towards our customer base, ensuring their experience is smooth, efficient, happy, and informative. Key responsibilities include:Managing and...
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Customer Experience Liaison
4 weeks ago
Ballarat, Victoria, Australia PETstock Pty Ltd Full timePetstock Pty Ltd is a symbol of unity, passion, and progress, bringing people together through our love of pets. As a Customer Experience Advisor, you will play a crucial role in ensuring our customers have a smooth, efficient, and happy experience with our brand.The role involves managing customer inquiries, resolving complaints, and providing proactive...
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Customer Experience Professional
3 weeks ago
Ballarat, Victoria, Australia PETstock Pty Ltd Full timePetstock is a symbol of unity, passion, and progress. As a Customer Experience Advisor, you will be part of a team that brings people together and inspires them to be better. This role provides a proactive and empathetic approach to customer service, ensuring a smooth, efficient, and happy experience for all customers. Your key responsibilities will...
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Customer Experience Associate
1 week ago
Ballarat, Victoria, Australia PETstock Pty Ltd Full timePETstock Pty Ltd is a symbol of unity, passion and progress in the pet industry.The Customer Experience Associate role provides a proactive and empathetic approach towards our members base ensuring the customer experience is smooth, efficient, happy and informative for all customers. Here's what you can expect...Key Responsibilities:Manage and action all...
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Customer Experience Liaison
12 hours ago
Ballarat, Victoria, Australia PETstock Pty Ltd Full timeAbout PETstock Pty LtdPETstock Pty Ltd is a company that values the connection between people and animals. Our mission is to provide exceptional customer experiences, fostering unity, passion, and progress across our brands.The Customer Experience Liaison role plays a crucial part in ensuring our customers receive smooth, efficient, happy, and informative...
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Customer Experience Specialist
3 days ago
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Customer Experience Representative
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Customer Experience Advisor Role
3 days ago
Ballarat, Victoria, Australia PETstock Pty Ltd Full timeAbout PETstock Pty LtdPETstock is a symbol of unity, passion, and progress, bringing people together through our love for pets. Our diverse team, spanning from stores to offices, online brands, and our Petstock Foundation, works towards delivering exceptional customer experiences.Job OverviewWe are seeking a proactive and empathetic Customer Experience...