Facility Experience Specialist

3 days ago


Australia beBeeCustomer Full time $92,319 - $124,953

**Job Summary:**

The Club Services Manager role is a pivotal position within the facility, responsible for delivering Regis Club Services with excellence. This involves ensuring residents have a seamless experience through effective service level management, coordination with various facility functions, and exceptional customer service.

**Key Responsibilities:**

  • Provide dedicated support to residents and family members as their primary point of contact
  • Coordinate the sales process within the facility, streamlining resident experiences

**Role Overview:**

This role plays a crucial part in delivering Regis Club Services, ensuring a high standard of service delivery. It involves managing commitments, coordinating with different facility departments, and providing outstanding customer service.

**Required Skills and Qualifications:**

  • Excellent communication and interpersonal skills
  • Able to build productive relationships across organisational departments
  • Effective management of service levels and customer service standards
  • Strong organisational skills and attention to detail

**What We Offer:**

  • Competitive hourly compensation
  • Flexible working arrangements for work-life balance
  • Opportunities for career growth and professional development
  • Study Assistance Program for traineeships or degree qualifications

We value our team members' wellbeing and offer a supportive work environment that prioritises their overall satisfaction.

Our continuous care model enables you to establish strong relationships with residents, making a positive impact on their lives.



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