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Claims Consultant

2 months ago


Sydney, New South Wales, Australia Aon Full time
About the Role

Aon is seeking an experienced Claims Consultant to join our team, supporting a portfolio of global and corporate clients. As a Claims Consultant, you will provide clients with full claims management support from start to finish, in an advisory role.

Key Responsibilities
  • Manage claims across a range of risk classes, such as Property, Public Liability or Professional Indemnity, utilizing your expertise in at least one of these risk classes.
  • Collaborate with colleagues and management to ensure open communication and effective collaboration.
  • Maintain and build relationships with insurers and the global Aon network, fostering strong partnerships.
  • Reserve and investigate initial claims, ensuring timely and accurate processing.
  • Lodge claims in a timely manner, meeting regulatory requirements.
  • Provide advice to clients on claim mitigation and claim management strategies.
  • Deliver effective presentations to both internal and external stakeholders, showcasing your expertise.
  • Manage the claim lifecycle from notification through to closure, ensuring seamless execution.
  • Develop strong client relationships to facilitate successful outcomes for clients.
  • Build strong internal and external stakeholder relationships, including service providers, brokers, and underwriters.
Requirements
  • At least 2 years of experience in a legal background or 3-4 years of experience working as a Claims Consultant at an insurer.
  • Ability to take on additional role responsibilities and senior tasks, demonstrating your capacity for growth.
  • Strong customer service focus, prioritizing client satisfaction.
  • Excellent prioritization and time management skills, ensuring timely delivery of results.
  • Well-developed verbal and written communication skills, driving positive outcomes with key stakeholders.
  • Outcome-focused, with the ability to overcome obstacles and deliver designated outcomes.
About Aon

Aon is a global professional services firm, dedicated to shaping decisions for the better. We are united through trust as one inclusive, diverse team, passionate about helping our colleagues and clients succeed. Our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. We offer a comprehensive benefits package, encouraging a diverse workforce and promoting flexibility through our Smart Working initiative.