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Leading Team Member

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Sydney, New South Wales, Australia beBeeCustomerService Full time $100,000 - $130,000
Job Overview

This role is a full-time opportunity for an experienced and results-driven individual to lead a team of professionals across multiple sites.

Key Responsibilities:
  • Establish a customer-centric environment
  • Promote a supportive work atmosphere for all Customer Care team members
  • Analyze and report customer complaints and queries
  • Collaborate with internal stakeholders
  • Select, train, and manage the performance of Customer Care team members
Requirements:
  • Previous experience in a fast-paced customer-facing environment
  • Achieve exceptional customer experiences through every interaction
  • Attention to detail
  • Organized with excellent time management skills
  • Buildeffective relationships with customers in person and over the phone
  • Work harmoniously as part of a team