High Performance Technical Expert
3 days ago
As a Service Engineer, you will play a pivotal role in shaping the future of our operations. You will use your engineering expertise to identify and resolve technical challenges, mentor teammates, and drive impactful process improvements.
Key Responsibilities:- Deliver exceptional customer service through clear, empathetic communication over phone and email.
- Provide mentorship and guidance to teammates to elevate the team's technical and service capabilities.
- Take ownership of service tickets in HubSpot and Airtable, ensuring accurate, timely resolutions.
Additionally, you will be responsible for monitoring solar systems, triaging alerts, diagnosing complex performance issues, and recommending creative, effective solutions.
Required Skills and Qualifications:- Bachelor's degree in Engineering (Electrical, Mechanical, or related discipline).
- 2+ years of experience in solar or renewable energy.
- Foundational engineering knowledge of residential solar and battery systems, including their design and operation.
We are looking for a highly skilled and motivated individual who can excel in this critical role.
Benefits:- Competitive salary.
- Performance bonuses.
- Equity stakes.
- Up to $500 annual learning reimbursement.
Our company values diversity, equity, and inclusion and is committed to providing a work environment free of discrimination and harassment.
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