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IT Operations Manager

2 months ago


City of West Torrens, Australia Royal Flying Doctor Service Full time
About the Role

We are seeking an experienced IT Operations Manager to join our team at the Royal Flying Doctor Service. As a key member of our organization, you will be responsible for the strategic planning, implementation, and management of our IT functions, products, and services.

Key Responsibilities
  • Lead and Develop IT Teams: Lead and develop the IT Service teams, focusing on current applications and infrastructure needs, and considering future technologies required.
  • Oversee IT Projects: Oversee teams involved in the design, development, and deployment of scalable solutions to achieve business priorities and requirements by managing both the internal IT team and external providers.
  • Align Business with IT: Align the businesses with standardized systems that deliver performance and efficiency gains.
  • Manage IT Budget: Develop and manage the IT budget for the short and mid-term through commercial assessment and considerations, and strong cost controls.
  • Collaborate with National IT Teams: Work with the RFDS National IT teams to evaluate current and future systems platform proposals and keep the local leadership team updated on impacts, opportunities, and changes.
  • Ensure Business Continuity: Ensure business continuity and disaster recovery infrastructure, processes, and documentation are in place to enable business operations to continue in the event of a disruption.
  • Provide IT Advice: Provide advice to Senior Management and Leadership teams on IT strategic planning and opportunities, IT risk management, and continuous quality improvement.
  • Champion IT Change Management: Champion and ensure adherence to IT Change Management controls and process.
About You

We are looking for a knowledgeable IT Manager with proven experience in designing, developing, and implementing systems and solutions. You should have expertise in IT Infrastructure and cloud services design, and hands-on experience in data management. You should also be a motivated leader with an understanding of data governance and healthcare data privacy regulations.

You should be an effective communicator with outstanding collaboration skills and a customer-focused approach to service delivery. You should also be a solution-focused professional with excellent problem-solving skills and a proactive work style.

Requirements
  • Education: A bachelor's degree in computer science, information systems, or health informatics.
  • Experience: 12 years in the Information Technology industry with a minimum of 7 years of management experience in a similar role.
  • Technical Skills: Minimum of 7 years of technical experience in systems and solutions design, development, and implementation, and 6 years of technical experience in IT Infrastructure and cloud services design and/or support.
  • Data Management: 5+ years of hands-on experience in data management, preferably in a healthcare setting.
  • ITIL: Experience in the implementation of ITIL.
What We Offer

We offer a supportive environment where our people are valued, and professional development is encouraged. We are an equal opportunity employer that fosters a positive culture and offers a diverse, safe, and supportive work environment. Aboriginal and Torres Strait Islander Applicants are encouraged to apply.