CPAP Therapy Specialist
4 weeks ago
Air Liquide Healthcare Australia is a leading medical gas supplier with a strong focus on respiratory diseases and sleep diagnostics. We are seeking an experienced Retail Consultant/CPAP Therapy Consultant to join our Devonport clinic.
Key Responsibilities
- Act as the primary point of contact for new and existing clients, providing guidance and support throughout their CPAP therapy journey
- Engage clients through various channels, including in-person, phone, and email communications to ensure seamless service delivery
- Offer expert advice on CPAP equipment setup, ongoing service requirements, and maintenance to ensure optimal patient outcomes
- Collaborate with healthcare professionals and service providers to develop and implement effective treatment plans
- Promote and upsell our product range and services to meet the evolving needs of our clients
- Maintain and sterilise clinic equipment to ensure a safe and clean environment for patients
- Maintain inventory and process clinic orders efficiently to ensure timely delivery of services
Requirements
- Previous experience in retail, healthcare, or sales environments, with a strong understanding of customer service principles
- Exceptional communication skills, with the ability to engage clients and communicate complex information effectively
- Independent clinic management capability, with strong organisational and administrative skills
- Broad experience with customer service across all stages of customer interaction, with a keen interest in CPAP therapy and sleep medicine disciplines
- Proficiency with Google Suite applications, with the ability to adapt to new technology and systems
About Air Liquide
Air Liquide is a world leader in gases, technologies, and services for industry and health. We are committed to building a diverse and inclusive workplace that values the unique contributions of our employees, customers, patients, and community stakeholders.
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