Audio-Visual Support Specialist

2 months ago

Sydney, New South Wales, Australia Iron Systems Full time
Job Summary:

As a key member of the Iron Systems team, the Audio-Visual Support Specialist will play a critical role in ensuring the smooth operation of our executive briefing environment. This dynamic individual will be responsible for supporting our Innovation Center analysts in coordinating, diagnosing, and troubleshooting room issues, as well as providing technical support services for onsite or remote events.

Key Responsibilities:
  • Coordinate and troubleshoot room issues to ensure seamless event execution
  • Provide technical support services for onsite or remote events, including hardware, software, audio visual, video conferencing, and network services
  • Support attendees with technical problems and information technology issues
  • Respond promptly to escalations for technical support
  • Work proactively to ensure that the client Innovation Center IT components are monitored and tested prior to each customer event
Required Skills and Experience:
  • Experience providing excellent customer service for high-profile executives and visitors
  • Experience supporting and troubleshooting A/V connectivity issues across a variety of technologies, including Google Chromebox for Meetings (CFM), Google Hangouts, Qsys/QSC, Dante, and AES67
  • Experience with troubleshooting Crestron AV equipment using Toolbox and XPanel
  • Ability to learn and adapt quickly to new technologies and business requirements in a fast-paced, dynamic global environment
  • Strong problem-solving and analytical skills, with the ability to approach change objectively and treat it as an opportunity for learning and growth
  • Ability to take initiative and work independently, with minimal direct supervision, to develop solutions and make technical recommendations
  • Excellent communication and interpersonal skills, with the ability to present messages in various ways to enhance understanding
  • Ability to leverage attentive listening to understand the needs of the customer and empathize with them
  • Ability to properly identify and prioritize projects and operational tasks, and complete deliverables on time
Bonus Skills and Experience:
  • Experience supporting various operating systems in an enterprise environment, including macOS, Windows 10, Linux Ubuntu, iOS, and Android
  • Experience supporting various hardware in an enterprise environment, including laptops (Apple, Dell, and HP), desktops (Apple and HP), corporate-owned mobile devices (IOS/Android), and standard peripherals
  • Experience supporting and troubleshooting corporate and remote user environments with LAN, WAN, and VPN implementations globally
  • Experience supporting and troubleshooting Active Directory related issues
  • Experience with endpoint security tools, including anti-virus, anti-spam, firewall, patching, and two-factor authentication
  • Experience supporting various presentation tools, including Google Slides, Microsoft PowerPoint, Apple Keynote, Prezi, and others
  • Ability to contribute to ensuring content accuracy and updating internal and customer support documentation as needed
  • Experience supporting digital signage platforms and content troubleshooting
  • Experience managing multiple vendor relationships
  • Ability to work with other teams to identify and resolve escalations and outages

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