
Transforming Customer Experiences through Innovation and Excellence
1 week ago
We are seeking a seasoned professional to lead our Digital CX team in delivering exceptional experiences for our customers.
- Data analysis of business & process performance is crucial in this role.
- The ideal candidate will have expertise in Lean Six Sigma methodologies, with a proven track record of improving customer experience and driving business results.
The Customer Experience Transformation Lead will be responsible for leading complex projects to diagnose, evaluate, and develop solutions to improve customer experience.
About the RoleThis includes managing cross-functional teams, sponsors, and stakeholders across different areas of the business.
- Key responsibilities include data analysis, opportunity identification, and solution development.
- The successful candidate will have a minimum of 4-5 years' experience working as a Strategy Analyst/Consultant/Manager in consulting or industry.
We are looking for a highly experienced CX professional with:
Proven experience in utilising Lean Six Sigma, Agile, Human Centred Design principles, Design Thinking, Organisational change, Core consultation, and facilitation.Specialised experience in end-to-end customer experience of digital products/assets in a B2C setting.Succesful delivery of projects that enhance the Customer Experience and deliver significant financial benefits.What's in it for youYou will have the opportunity to work collaboratively in an open Agile environment, with discounts on various services, mobile and internet discounts, novated car leasing, and other financial benefits.
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