Aquaculture Digital Support Specialist

3 weeks ago


Cambridge Park, Australia Recruit Shop Full time
About the Role

We are seeking a proactive and customer-focused individual to join our team as an Aquaculture Digital Support Specialist.

Key Responsibilities:
  • Built long-term relationships with clients and gather feedback for product improvement.
  • Provided top-tier support via phone, email, and chat, assisting with setup and troubleshooting.
  • Delivered training sessions and created educational materials to enhance customer experience.
  • Travelled across Australia and New Zealand to offer on-site support and training.
  • Upsold new features and upgrades to maximise customer satisfaction.
About You
  • You hold a qualification in aquaculture, marine biology, or a related field.
  • You have previous Customer Support experience (ideally in aquaculture or tech sectors).
  • You possess strong communication, presentation, and problem-solving skills.
  • You have organisational skills and ability to analyse customer feedback.
  • You can create and deliver data-driven presentations.
  • You are willing to travel frequently for customer visits.
What's in it for You?
  • Making a meaningful impact on sustainable food production.
  • A company vehicle or travel allowance provided as needed.
  • Career growth with opportunities to develop and advance your skills.
  • Thriving in a dynamic, collaborative environment that fosters innovation.
  • Working with innovative AI technology in the cutting-edge aquaculture industry.
  • Enjoying annual social events, including a Christmas party and family gatherings.
  • Travel opportunities across Australia and New Zealand to engage with customers.

Our estimated salary range is $80,000 - $120,000 per annum, plus superannuation. This figure is based on national averages for similar roles and may vary depending on your level of experience and qualifications.



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