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Digital Support Officer

2 months ago

Joondalup, Australia Edith Cowan University Full time
Job Title: Digital Support Officer

Edith Cowan University is seeking a highly skilled and customer-focused Digital Support Officer to join our Digital and Campus Services team.

About the Role

This is an ongoing, full-time position that requires the successful candidate to provide technical support to students and staff across the university's campuses. The successful candidate will be responsible for delivering exceptional customer service, troubleshooting technical issues, and maintaining a high level of technical knowledge.

Key Responsibilities
  • Provide Level 1-2 technical support to staff and students in End Use Computing and Audio-Visual technologies.
  • Deliver effective and seamless customer services to satisfactory completion with a focus on improving the customer experience.
  • Manage own workload, being able to work independently and within a broader team, to complete tasks through maintaining current knowledge of a range of technologies and processes.
  • Follow appropriate processes for delivering customer service, including tracking and record keeping within the service management tool.
  • Contribute to improvement of knowledge and instructions, enabling consistent and optimal delivery of customer services.
Requirements
  • Completion of a relevant diploma level qualification with relevant work-related experience or an equivalent combination of relevant experience and/or education/training.
  • Customer Service Skills: focusing on all aspects of customer service to achieve quality outcomes for all parties.
  • Interpersonal Skills: ability to work cooperatively with others to accomplish joint tasks and common objectives.
  • Communication Skills: ability to organise and present information, views, and concepts in a concise, understandable, and interesting format for a variety of audiences.
  • Technical Skills: experience in End Use Computing and Audio-Visual technologies along with formal qualifications would be highly regarded.
What We Offer

This full-time, ongoing position attracts remuneration of $71,918 to $76,598 per annum plus 17% University superannuation contribution.

Edith Cowan University is committed to providing a supportive and inclusive work environment that values diversity and promotes equal opportunities for all employees.