Sales Service Professional

4 days ago

Central Coast, Australia beBeeCustomerService Full time $50,000 - $80,000
Customer Sales Specialist

Job Overview:

Role Purpose: Deliver exceptional customer service while maximising sales opportunities and online sales.

Key Responsibilities:

  • Deliver excellence in customer service.
  • Follow the sales process to maximise sales and promote our online products range for all transactions.
  • Upsell and cross-sell product offerings including Travel Money card, Online Sales etc.
  • Develop a digital mindset, focusing on social media engagement and customer reviews.
  • Understand features and benefits of all Travelex product lines.
  • Recognise the warning signs of questionable transactions and mitigate possible effects of the sale.
  • Adhere to promotional marketing offers.
  • Manage till stocks effectively.
  • Achieve individual KPIs/targets.
  • Fully investigate overs and shorts (differences) and report findings.
  • Ensure compliance to legal and corporate requirements.
  • Maintain high standards of housekeeping and presentation of stores.
  • Contribute to the success of the team.
  • Complete training within required timelines.
  • Any other reasonable instructions as required by the business.

Desirable Skills:

  • Retail, cash handling and/or banking experience.
  • Excellent customer service skills.
  • Good numerical ability.
  • Good knowledge of product, services and procedures.
  • Demonstrated experience working with computer systems.
  • Ability to work independently as well as in a team environment.
  • Ability to handle routine activities with attention to accuracy and detail.
  • Flexibility to work different shifts and locations as required.
  • English language skills.

Personal Qualities:

  • Self-awareness, open-mindedness with a high degree of personal and professional integrity.
  • Strong relationship-building skills, developing trust and credibility with customers, partners, peers, teams, internal and external stakeholders.
  • A strong record of performance delivery in their area of expertise, through increased sales and/or performance against KPIs.
  • Ability to analyse issues and solve problems.
  • Drive customer focus in everything we do to gain and retain high-quality customers for long-term success.

Industry Standards:

We adhere to industry standards that ensure the highest level of customer satisfaction and security.

About Us:

We are committed to delivering exceptional customer experiences and exceeding our customers' expectations.

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