Hearing Care Specialist
5 days ago
We are seeking an experienced customer service professional to join our team as a Customer Care Coordinator. In this role, you will be responsible for delivering exceptional customer experiences through various communication channels.
You will engage with customers to provide tailored product information, schedule appointments for hearing assessments and consultations with our expert audiologists, and showcase our innovative range of hearing devices and accessories.
Your goal will be to resolve customer concerns efficiently, ensuring every interaction leaves a positive impression. Additionally, you will contribute to local marketing efforts to promote our services.
In order to succeed in this role, you will require:
- A minimum of 2 years of experience in delivering customer service in retail or allied health environments.
- Strong computer literacy and the ability to navigate various software programs (CRM, appointment management, etc.).
- Attention to detail and a solid administrative background, along with a collaborative spirit.
- A positive, team-oriented attitude with the ability to work independently when needed.
Candidates must be Australian or New Zealand citizens, permanent residents, or hold valid working rights in Australia or New Zealand to be considered for this role.
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