Account Manager

4 days ago

Brisbane, Queensland, Australia Telstra Full time
About the Role

We are seeking a highly skilled and motivated Account Manager to join our team at Telstra Business Technology Centres. As an Account Manager, you will play a critical role in managing and growing our business customer portfolios, driving customer satisfaction, and achieving revenue and sales objectives.

Key Responsibilities
  • Manage and develop deep customer relationships to support ongoing development, drive customer satisfaction, and achieve revenue and sales objectives.
  • Contribute to implementing the segment and portfolio strategy, including outbound campaigns, to support the retention and growth of customer portfolios.
  • Take accountability for managing inbound/outbound customer sales and service contracts, exploring sales opportunities, responding to queries, and escalating complaints and leads to more experienced team members as required.
  • Collaborate with peers, team members, and key stakeholders across the TBTC channel to support the identification and qualification of leads.
  • Participate in customer initiatives, such as developing and maintaining relevant account and portfolio plans, to support ongoing relationship development and contribute to the achievement of financial and customer targets.
  • Meet individual and team sales and performance KPIs.
  • Upskill and develop capability and knowledge across Telstra's portfolio of products and business solutions.
About You

To be successful in this role, you will bring skills and experience in:

  • Understanding the business plus and Telstra SMB customer.
  • Understanding the day-to-day operations of running a TBTC.
  • Sound knowledge of how channels work and a strong understanding of the market.
  • Demonstrated commitment to relationship building and working in partnership with key stakeholders.
  • Excellent communication and interpersonal skills.
  • Strategic thinking and adaptability.
  • Able to make an impact on the TBTC's performance and team engagement and culture.
  • Experience in Cisco, Microsoft, and Checkpoint products and solutions.
What We Offer

As a valued member of our team, you will have access to:

  • Performance-related pay.
  • Access to thousands of learning programs to level-up your skills.
  • A global presence across 22 countries, with opportunities to work where we do business.
  • A purchased annual leave scheme.
  • An additional Telstra day off.
  • Additional 30% off Telstra products and services.
  • A toolkit provided, including a laptop, mobile phone, and plan paid for.

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