Strategic Business Analyst

1 week ago

Armidale, New South Wales, Australia beBeeAnalyzing Full time $90,000 - $120,000
Professional Services Analyst

We believe every experience matters and that talent is everywhere. We are committed to creating a culture that values every person and every experience.

The Professional Services team deploys and manages the Medallia feedback platform for leading global companies across retail, financial services, hospitality, and high tech. As a member of the team, you will partner with senior decision-makers at some of Medallia's largest clients on a mission-critical task—helping them improve in the eyes of their customers.

You will work with cutting-edge technology and tackle real business problems, gaining exposure to software implementation and servicing to enhance customer experiences. In addition, you will work with great colleagues, developing your customer-first mindset and learning about positioning compelling product features to customers.

Responsibilities include:

  • Collecting customer requirements and creating technical specifications
  • Configuring the Medallia platform to meet customer requirements
  • Supporting Quality Assurance (QA), User Acceptance Testing (UAT), and launch processes
  • Providing support in client meetings
  • Partnering with client teams to resolve technical issues/inquiries

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