
Incident Management Specialist
1 week ago
Incident Management Specialist
We seek an experienced Incident Management Specialist to oversee our incident and feedback management systems, ensuring staff meet their responsibilities.
- Coordinate system activities, supporting staff to meet their duties.
- Monitor workflows, timelines, and trends, conducting root cause analyses and recommending improvements.
- Liaise with stakeholders to resolve system issues, implement corrective and preventative actions, and coordinate training on incident management and investigations.
- Act as the central point of contact for consumer feedback, ensuring timely responses and adherence to open disclosure principles.
To succeed in this role, you'll need:
- Strong knowledge of aged care quality standards, incident management, and consumer rights.
- Ability to communicate, negotiate, and resolve conflicts with clarity and empathy.
- Highly organized and detail-focused, with strong analytical skills.
- Experience working with electronic systems or databases for incident or feedback management.
- Experience in root cause analysis, open disclosure, or conflict resolution.
- Competitive remuneration package.
- Great work-life balance with job flexibility.
- Family-friendly and supportive organisation.
- Meaningful difference across multiple services.
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