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Housekeeper/Receptionist - Part-Time Opportunity
2 months ago
About Us:
YHA Australia is a leading provider of unique, affordable, and sustainable accommodation across Australia. As a for-purpose, membership-based organisation, we have been delivering quality short-stay accommodation to curious travellers for over 80 years. Our mission is to create a more open and accommodating world where life flourishes.
Our property, YHA Cairns Central, is situated in the heart of Cairns, offering 209 beds across 59 rooms in a relaxed ambiance with expansive outdoor living areas and lush tropical flora. It's an ideal base for exploring the extraordinary convergence of two World Heritage wonders: the Great Barrier Reef and the Daintree Rainforest.
About the Role:
YHA Cairns is seeking a Housekeeper/Receptionist to join our team on a part-time basis. We're looking for someone who can provide exceptional customer service and support our property with front desk and housekeeping duties. The front desk/housekeeping team is responsible for ensuring guests have a memorable experience and the property remains sparkling clean and meets our high standards.
Key Responsibilities:
Front Desk:
- Provide exceptional customer service to guests, responding to their queries and providing helpful local knowledge and recommendations.
- Check in and out guests, providing them with information to enhance their stay.
- Resolve any guest concerns or disputes and escalate to relevant management when necessary.
Housekeeping:
- Refresh communal spaces, bathrooms, and accommodation rooms, kitchens, and ensure the property remains clean and well-maintained.
- Monitor and replenish stock to maintain high standards.
Requirements:
- Previous experience in front desk reception, customer service, and commercial cleaning in an accommodation setting.
- Good time management skills and the ability to work well under pressure.
- Flexible availability for a 24/7 roster, including night shifts, weekends, and public holidays.
- Excellent communication skills, both verbal and written.
- Full Australian working rights with no restrictions.
What We Offer:
- Access to benefits and discounts across the YHA national network of properties.
- Professional development and career opportunity support across the YHA organisation and network.
- Yearly social events for team building and fun.
- We celebrate diversity and welcome applications from candidates from diverse backgrounds.
- Wellbeing support for you and your immediate family through our Employee Assistance Program.
Our Culture:
At YHA, we value diversity and inclusion, and we're committed to creating a workplace environment that's welcoming and respectful to all. We're proud to be an equal opportunity employer and encourage applications from candidates from diverse backgrounds.
