Digital Transformation Consultant

2 days ago


Sydney, New South Wales, Australia Wipro Technologies Full time

Wipro Technologies is seeking a Digital Transformation Consultant - ERP Systems to join our team. As a Digital Transformation Consultant, you will play a critical role in helping our clients navigate their digital transformation journey.

Key Responsibilities:
  1. Bridging the gap between technology and business know-how to deliver client solutions
  2. Driving end-to-end process improvements from business requirement management to integration & configuration and production deployment
  3. Providing optimal solutions to clients with clear timelines

You will work closely with our on-site manager to ensure successful project delivery and provide off-site support as needed. You will also have the opportunity to develop your skills and knowledge through training and certifications.

Performance Parameters:
  1. Contribution to customer projects: Quality, SLA, ETA, number of tickets resolved, problem solved, number of change requests implemented, zero customer escalation, CSAT
  2. Automation: Process optimization, reduction in process/steps, reduction in number of tickets raised


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