Experienced Servicenow Solutions Expert

2 weeks ago

Sydney, New South Wales, Australia beBeeservicenow Full time $120,000 - $150,000

Seeking an Experienced Servicenow Solutions Expert

About the Role

The role of Servicenow Solutions Expert involves providing innovative and cost-effective solutions to clients, focusing on Servicenow platforms. This position reports to the Service Delivery Manager and is based in Sydney with the possibility of remote work and flexible working arrangements.

Key Responsibilities
  • Client Engagement: Participate in client workshops, requirement gathering, and provide solutions that align with customer needs.
  • Solution Design: Assist with functional and technical design workshops, ensuring the design is based on both out-of-the-box functionality and custom requirements.
  • Implementation: Oversee and support the implementation of Servicenow solutions, adhering to best practices and project timelines.
  • Technical Delivery: Contribute to the development, testing, and implementation of Servicenow solutions using skills such as HTML, XML, JavaScript/AJAX, and integrations (web services, SOAP, email, MID, etc.).
  • Process Improvement: Contribute to the automation and process improvement efforts, including risk management and identifying the pros and cons of solutions.
  • Mentoring: Mentor and support junior professionals, helping uplift their skills and capabilities.
Requirements and Qualifications

The successful candidate will have:

  • A minimum of 4+ years of experience in Servicenow design and development in a client-facing role environment.
  • Hands-on experience with Servicenow beyond ITSM into ITOM, Project Portfolio Management, HR Management, and Field Service Management.
  • Strong business acumen, problem-solving ability, and excellent communication skills.
  • Proven experience in solution design, requirements gathering, process documentation, and continual service improvement processes.
  • Experience with both Waterfall and Agile methodologies.
  • Proficiency in scripting languages such as JavaScript, CSS, HTML, Angular, and REST API integration.
  • Servicenow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in ITSM.
Certifications and Qualifications

The successful candidate will hold:

  • An IT degree or relevant tertiary education in Computer Science.
  • Servicenow CSA and CIS ITSM.
  • ITIL Foundation Certified.

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