Customer Service and Claims Advisors Specialist

3 days ago


Sippy Downs, Queensland, Australia MAYDAY Recruitment Group Full time
About the Role

We are seeking a skilled Customer Service and Claims Advisors to join our team at MAYDAY Recruitment Group. In this role, you will be responsible for managing claims end to end, providing support to individuals navigating losses amid catastrophic events like fires, flooding, or property/Motor damage.

Key Responsibilities:
  • Handle a large volume of customer phone calls in a fast-paced environment.
  • Work through customer concerns and provide assistance.
  • Oversee property claims from initiation to resolution.
  • Work closely with builders in the claims process.
  • Manage a portfolio of claims, with the workload determined by volume.
About You

To succeed in this role, you will need:

  • Ability to provide patience, empathy, and understanding to each customer's situation.
  • You care about customers and prioritise their needs.
  • Adaptability to excel in a fast-paced, ever-changing environment.
  • Ability to manage customers in stressful situations.
  • Collaborative mindset, willing to pitch in as a team player.
  • Outstanding interpersonal skills, particularly a strong sense of empathy.
  • Tech-savvy with a quick grasp of new systems.
What We Offer

We offer a competitive salary of $79,106.00 per year, inclusive of superannuation, as well as a range of benefits including:

  • Location: Immerse yourself in your work within beautiful, modern offices situated on the picturesque Sunshine Coast.
  • Salary: Embark your journey with a salary of $79,106.00 per year, inclusive of superannuation.
  • Hours: Full-time position with a rotating roster, offering hours from 8-4 or 9-5.
  • Culture: Experience a workplace culture that applauds achievements, nurtures collaboration, and celebrates through regular social events.
  • Wellness: Prioritise your well-being with complimentary fitness classes, yoga, High-Intensity Training, and access to amenities such as a tennis court and Olympic swimming pool.
  • Training & Career Growth: Embrace continuous professional development through paid training opportunities and regular check-ins with a supportive leadership team.
  • Support: Access the Employee Assistance Program to ensure your well-being and peace of mind are prioritised.
  • Work-life Balance: Enjoy the benefits of annual leave and paid parental leave to maintain a healthy work-life balance.
  • Health Protection: Take advantage of onsite skin and health checks.
  • Fun: Infuse excitement into your workdays with perks like free bike hire, volleyball, ten-pin bowling, and a variety of other enjoyable activities.


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