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Sales & Guest Experience Coordinator - Lead Generation and Team Development
2 months ago
The Sales and Guest Experience Coordinator is a key leadership position within the Belgravia Health & Leisure Group Pty Ltd, responsible for driving membership growth and delivering exceptional guest experiences across our facilities.
Key Responsibilities- Lead Generation and Team Development: Train and develop frontline staff to meet sales targets and deliver exceptional guest experiences in line with our Guest Experience Charter.
- Membership Growth and Retention: Set and achieve new member and growth targets on a daily/weekly/monthly basis, providing exceptional guest experiences in person and over the phone to existing and prospective members and guests.
- Team Leadership and Management: Provide corrective action plans by working closely with the Centre Manager/National Guest Experience Manager, assist in lead generation through digital and traditional marketing activities, and conduct tours of the centre/facility as necessary to turn prospective members/guests into ongoing members.
- Experience in Sales and Customer-Facing Environments: Proven track record of success in sales and customer-facing roles, with a strong understanding of business needs and processes as pertaining to KPIs, budgets, and service standards.
- Team Leadership and Development: Experience leading teams in the health, fitness, leisure, or recreation industries, with a solid understanding of team leadership, training, and development.
- Interpersonal and Communication Skills: Excellent interpersonal and communication skills, with the ability to motivate teams to reach targets and provide exceptional guest experiences.
Belgravia Health & Leisure Group Pty Ltd is a leading provider of health, fitness, and leisure services across Australia and New Zealand. We are committed to delivering exceptional guest experiences and driving membership growth through innovative marketing and sales strategies.
