Customer Experience Expert

4 days ago

Ipswich, Australia beBeeDesigner Full time $95,000 - $145,000
Job Title

A UX/UI Designer is required to join our team in a key position in the delivery team. The successful candidate will work closely with UX Researchers, CX teams, Product Owners, and other business stakeholders to provide prototypes, wireframes, designs, and mock-ups of the customer experience within the digital area of interest.

The role involves creating design assets (wireframes, interactive prototypes, high-fidelity designs) that are used by delivery teams and business stakeholders to deliver business outcomes. The designer must engage with senior stakeholders across the business to ensure all aspects of the design meet and exceed expectations.

Responsibilities
  • Create design assets for delivery teams and business stakeholders.
  • Engage with senior stakeholders to ensure design expectations are met.
  • Collaborate with other departments to communicate the value of being a customer-led business.
  • Maintain consistency of the digital customer approach across all products and online journeys.
Requirements
  • Relevant training and qualifications in digital experience and interaction design, UX, and web design.
  • Proficient in using Figma for wireframing, HiFi mock-up, and prototyping, along with secondary tools such as Adobe CS Suite and Miro.
  • High-level knowledge of front-end development frameworks.
  • 2+ years' experience in a UI/UX design role designing across digital platforms.
  • Experience conducting user research across qualitative and quantitative methods.
Benefits

This role offers excellent opportunities for growth and professional development. We provide learning and development opportunities to suit everyone. Our company also offers volunteer days, an additional paid 'ME' day, paid parental leave, and the opportunity to purchase additional leave to cover all of the big stuff.

We are committed to supporting our employees' wellbeing and offer mental-health support and fitness discounts to help you be your best self.

As a valued member of our team, you will have access to our many on-site events throughout the year, family fun days, and annual celebrations. You will also enjoy discounts on insurance products and partner benefits through our partnerships with leading brands.

About Us

Our company is a fast-growing major insurer providing insurance products and solutions to safeguard a brighter future for our customers and community. We are excited about the future and always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer.

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