Healthcare Appointment Coordinator

6 days ago

Melbourne, Victoria, Australia beBeeCustomerFocused Full time $74,491 - $93,310
Job Overview

We're seeking a dedicated professional to support our customers through the booking of appointments, building strong relationships and rapport with key clients, cross-selling of services, management of special requests, handling of queries and support with using our online portal.

This role is pivotal to the smooth running of our business through the management of appointments, bookings, document management, report tracking, building relationships with assigned accounts, achieving key targets, and vendor/visitor control.

Key Responsibilities
  • Provide exceptional customer service & product/service information at front house, via telephone and email.
  • Build sustainable relationships, connections and trust with customers & experts through open and interactive communication, resolution of issues and delivering on promises.
  • Manage all facets of appointment booking including support with special requests and opportunities to provide additional services.
  • Work collaboratively with all departments to support customer and expert needs.
  • Working towards and achieving company KPI's and objectives for expert bookings, customer onboarding & customer service.
  • Create bookings for clients from telephone or email correspondence.
  • Generate sales leads that develop into new customers.
  • Cross-sell experts and specialties to customers.
  • Manage all aspects of the bookings process.
  • Assist in training in the use of system as required.
  • Manage all aspects of appointments - file and client throughout.
  • Regular communication with Team Lead.
  • Communicate effectively with Departmental Teams.
  • Adhere to quality standards as per SOPs.
  • Responding to enquiries.
  • Competency in document management capabilities.
  • Keep up to date with administrative knowledge in order to provide effective support as requested.
  • Participation in regular business updates and training as part of weekly meetings.
  • Promotion of organisation on social media.
  • Attending seminars, functions and training days as required.
  • Business development communications.
  • Managing Expert availability and supporting their needs in order to enhance their experience.
  • Ensure facilities are suitable for expert needs.
  • Identify risks and opportunities relating to service with experts.

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