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High Impact Process Optimisation Leader
3 weeks ago
About Process Optimization
We are seeking an experienced Process Optimisation Lead to play a crucial role in driving operational excellence and delivering exceptional service and strong cost outcomes through continuous improvement and optimisation of motor claims processes.
Key Responsibilities:- End-to-End Delivery of Optimisation Projects: Lead the end-to-end delivery of optimisation projects, including scope definition, timeline management, and risk mitigation.
- Analysis of Claims Processes: Conduct thorough analysis of existing claims processes to identify bottlenecks, gaps, handoffs, and areas for improvement to improve overall claim outcomes.
- Change Management: Champion and lead change management efforts for the implementation of new processes, systems, and tools.
- Digital Solutions: Work with key stakeholder groups across the business to identify automation opportunities, implement digital solutions, and leverage technology to enhance efficiency, reduce costs, and improve claim outcomes.
- Data Analysis: Utilise data analysis tools and techniques to develop process insights and provide accurate and insightful reports that support successful embedment of optimisation initiatives.
- Complex Operational Challenges: Proactively identify and analyse complex operational challenges, applying critical thinking to evaluate root causes, develop innovative solutions, and drive continuous improvement.
- Experience: 3-5 years Motor Claims and/or Process Optimisation experience preferably within a personal insurance context.
- Legislative Knowledge: Well-developed and demonstrated understanding of the legislative, regulatory, and compliance obligations to operate in Motor Claims.
- Skills: Excellent analytical, problem-solving, and decision-making skills with exceptional communication and interpersonal skills.
