Customer Service Representative
2 days ago
We're a leading financial institution that offers a unique blend of community focus and professional opportunities. Our mission is to empower our customers to achieve their financial goals, while fostering a culture of innovation and excellence within our organization.
Job Summary
We are seeking an experienced Customer Service Officer to join our team at Community Bank Varsity Lakes. As the face of our branch, you will be responsible for providing exceptional customer service, educating customers on our online platforms and tools, and recommending products and services to help them achieve their financial objectives.
Key Responsibilities
- Provide excellent customer service, responding promptly to customer inquiries and resolving issues in a timely manner.
- Upsell and cross-sell bank products and services to customers, ensuring they have access to the best possible solutions to meet their financial needs.
- Educate customers on the use of our online banking platforms and digital literacy, empowering them to take control of their finances.
- Maintain accurate records of customer interactions, transactions, and sales performance.
Requirements
- Extensive experience in a customer-facing environment, preferably in the banking or finance sector.
- Demonstrated ability to consistently achieve sales targets and meet or exceed customer satisfaction benchmarks.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
- Ability to work effectively in a fast-paced, dynamic environment, prioritizing multiple tasks and deadlines.
What We Offer
In addition to a competitive salary and benefits package, we offer a range of perks and incentives to support your career growth and well-being:
- A 12-month fixed-term contract with opportunities for renewal and advancement.
- A generous superannuation contribution scheme, guaranteeing your retirement savings.
- Ongoing training and development opportunities, equipping you with the skills and knowledge to excel in your role.
- A dynamic and supportive work environment, fostered by a collaborative team of professionals.
Salary
The estimated annual salary for this position is approximately $55,000-$65,000, depending on your level of experience and qualifications.
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