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Senior Service Manager

2 months ago

Sydney, New South Wales, Australia Westpac Group Full time
About the Role

We are seeking a highly skilled Senior Service Manager to lead our end-to-end asset management capability. As a key member of our team, you will be responsible for managing the performance of our asset management systems, ensuring data quality, system execution, and consistency of output.

Key Responsibilities
  • Monitor and manage TACM asset management systems, ensuring data quality and system execution.
  • Manage the technology asset base, including establishing new hardware asset management capabilities in Service Now.
  • Ensure asset management functions are performed to a Best-In-Class standard, including creation, tracking, reporting, and decommissioning of assets.
  • Work with Technology teams to establish best practice for asset management data ingestion and operational asset management.
  • Understand, track, and report on asset management financial elements.
  • Creation and management of assets in the source systems.
  • Consistent execution of asset management principles and source system accuracy.
Requirements
  • Hardware Asset Management experience (5 years)
  • Influencing and relationship management
  • ITIL
  • Problem solving
  • Supplier Management
Desirable Skills
  • Asset Finance
  • Service Now HAM processes and systems
  • Attention to Detail
  • SQL Query (preferred), NET, Python or similar