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Application Service Desk Specialist

2 months ago

Canberra, ACT, Australia JB Hi-Fi Full time

About JB Hi-Fi

JB Hi-Fi is a leading Australian retailer of consumer electronics, home appliances, and entertainment products. We pride ourselves on providing exceptional customer service and a wide range of products at competitive prices.

The Role

We are seeking a highly skilled and motivated Application Service Desk Specialist to join our IT team. As a key member of our team, you will be responsible for providing timely and effective support to our customers, resolving technical issues, and contributing to the maintenance of our IT systems.

Key Responsibilities:

  • Provide exceptional customer service through timely and effective resolution of technical issues
  • Manage the service desk database to effectively capture customer queries and track issues
  • Evaluate and escalate issues in line with established processes and provide information and input for system investigations, as required
  • Collaborate with the Application Systems Manager and other teams within IT to contribute to routine system health checks and the resolution of issues

Requirements:

  • Relevant tertiary degree in Information Technology or a related field
  • Proven experience in customer service and issue resolution, preferably in a technical environment
  • Ability to work on a rotating roster, including public holidays, weekends, and late shifts

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for career growth and development
  • A competitive salary and benefits package