Wage Inquiry Specialist

About the Role

The University of Melbourne seeks an exceptional individual to assume the position of Case Management Lead. This role will be responsible for leading the University's wage inquiry and claims process, ensuring effective case management and collaboration with key stakeholders.

As a key member of the Office of the Provost, the successful candidate will oversee the end-to-end process for wage inquiries and claims, providing comprehensive support and oversight to senior leaders. The Case Management Lead will be responsible for managing all wage-related inquiries received by or escalated to the University, conducting thorough investigations into complex historical employment practices, and working towards satisfactory resolutions for claims from current and former employees.

This role involves close collaboration with key stakeholders, including the HR Services, Workplace Relations, and Compliance teams. The successful candidate will have the opportunity to assess and recommend improvements to wage inquiry and claims processes and procedures, working in consultation with relevant stakeholders to drive enhanced effectiveness.

Responsibilities

• Lead the University's wage enquiry and claims process through effective case management, in collaboration with key stakeholders in Workplace Relations and HR Services, with the appropriate level of confidentiality.
• Lead process for new enquires and claims, effectively triaging cases from a variety of inputs, determining high level requirements for assessment to ensure effective prioritisation and management of resources.
• Lead the execution of timely investigations, ensuring relevant policies and standard operating procedures are followed and appropriate consultation with stakeholders undertaken inform outcomes for current and former employees.
• Maintain a strong knowledge and understanding of current University Policy and Procedures, and reliably follow these or provide compliant advice to others to progress the resolution of complex claims.

Requirements

We're looking for a Case Management Lead with strong communication skills and the ability to build and maintain positive relationships with stakeholders. You'll use your knowledge of university best practices and policies to influence others effectively.

A background in compliance or a diverse range of experiences is welcome, but strong data analysis skills and advanced Excel proficiency are essential. You should be able to interpret data accurately and tailor insights for different stakeholders.

Key Requirements

• Well-demonstrated ability to manage, analyse, interpret, and present data.
• Highly demonstrated ability to solve complex problems requiring significant analysis within a broad set of legal requirements, enterprise agreements, employment agreements and University policies.
• Strong leadership experience with ability to mentor and manage a small team.
• Excellent written communication and influencing skills to craft impactful outcomes for senior leaders.
• Highly demonstrated experience with the development, delivery and evaluation of processes and procedures.