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4 days ago
Billing Operations Delivery Senior Advisor
About the Role:We're seeking an experienced Business Improvement Manager to lead impactful business initiatives, improvement projects and innovative solutions focused on billing and revenue collection.
This role is based in Western Australia with flexible working options.
Key Responsibilities:- Drive Business Growth: Lead a variety of business assignments and projects to enhance the customer experience.
- Analyse Performance Data: Interpret business and performance data to drive meaningful change.
- Enhance Business Processes: Review and refine business processes and practices while ensuring compliance with corporate and regulatory standards.
We require someone with strong project management experience and a passion for driving business improvements that enhance customer service and deliver cost efficiencies.
Requirements:- Business Process Analysis: A solid understanding of business process analysis and the ability to identify improvement opportunities.
- Interpersonal Skills: Excellent interpersonal, negotiation, and stakeholder engagement skills.
- Creative Problem Solving: A proactive mindset, with the ability to think creatively and adapt in a fast-paced environment.
- Presentation Skills: Confidence in presenting data and insights to diverse audiences, along with actionable recommendations.
- Advanced Excel Skills: Advanced Excel skills, including data extraction, manipulation, and analysis.
- Experience in Business Improvement: Experience in business improvement or continuous improvement initiatives.
- Project Management: Proven experience in project and change management.
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