
Remote Administrative Support Specialist
3 days ago
We are seeking a highly organized and proactive individual to support our small business operations in a fast-paced environment. The ideal candidate will be able to communicate effectively, maintain a helpful tone with customers, and perform administrative tasks efficiently.
Key Responsibilities:- Customer Service & Communication:
- Respond to customer support emails and website chat in a timely manner.
- Maintain a solution-focused tone with customers to support sales efforts.
- Website & Marketing Support:
- Update and maintain website content as needed.
- Set up and manage email support channels.
- Assist in SEO-optimized blog writing (product tips, tutorials, updates).
- Administrative Tasks:
- General admin support including organizing files, documentation, and scheduling.
- Proactively flag any issues or process challenges.
- Bookkeeping:
- Perform basic bookkeeping tasks including Xero reconciliation (training provided if needed).
Qualifications:
- Proven experience in administrative support and customer service (preferably eCommerce or service-based businesses).
- Experience with email platforms is a strong plus.
- Familiarity with SEO and blog writing is preferred.
- Basic understanding of accounting software or willingness to learn.
- Strong English communication skills (verbal and written).
- Excellent time management and organizational abilities.
- High level of integrity and accountability.
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