Serviced Apartments Operations Leader

7 days ago

Melbourne, Victoria, Australia beBeeHospitality Full time $84,000 - $86,000
Job Title: Accommodation and Hospitality Manager">

Our organization seeks a seasoned Accommodation and Hospitality Manager to oversee the smooth operation of our serviced apartments and provide exceptional experiences for guests.

This is a full-time position requiring an individual with excellent organizational, planning, and leadership skills.

">Key Responsibilities:">
  • Ensure efficient booking processes and high levels of customer satisfaction by managing and overseeing the reservation system.
  • Supervise the reception team, ensuring guest check-ins and check-outs are handled smoothly and professionally.
  • Oversee room service operations, ensuring timely and high-quality service delivery to guests.
  • Direct housekeeping activities, ensuring all rooms and public areas are clean, tidy, and well-maintained.
  • Ensure all operations comply with relevant laws and regulations.
  • Observe and enforce compliance with health and safety regulations in all aspects of hotel operations.
  • Control the selection, training, and supervision of staff, ensuring they are well-equipped to perform their duties effectively.
  • Ensure compliance with occupational health and safety regulations, promoting a safe work environment.
  • Hold regular meetings with staff to discuss operations, address issues, and share updates.
  • Implement performance management processes for staff, including setting objectives, providing feedback, and conducting evaluations.
  • Manage and maintain lease agreements, ensuring timely renewals and compliance with contractual obligations.
">Requirements:">
  • A diploma in hospitality management, business administration, or a related field.
  • At least 1 year of experience in the hospitality industry, with a focus on hotel management.
  • At least 1 year of experience leading and managing a team, including hiring, training, and performance evaluation.
  • At least 1 year of experience in budgeting, financial planning, and cost control.
  • Strong commitment to delivering exceptional customer service.
  • Familiarity with relevant laws and regulations, such as those governing health and safety, and occupational hazards.
  • Exceptional organizational and planning skills, especially related to events and daily operations.
  • Excellent verbal and written communication abilities.
  • Ability to identify and resolve issues efficiently and effectively.
  • High attention to detail, particularly in quality control of services.
  • Familiarity with reservation and property management systems.
  • Ability to work flexible hours, including weekends and holidays.
">

Seniority level: Mid-Senior level

">

Employment type: Full-time

">

Job function: Management

">

Industries: Human Resources Services

"],

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