Current jobs related to Service Delivery Manager with EUC Expertise - Sydney, New South Wales - Pyramid Global Technologies

  • Service Delivery Manager with EUC Expertise

    1 month ago

    Sydney, New South Wales, Australia Pyramid Global Technologies Full time

    About the JobWe are seeking a highly skilled Service Delivery Manager with a background in EUC to join our team at Pyramid Global Technologies.Key ResponsibilitiesDeliver end-user services and support devices used by end users for the client as EUC SME reporting to the ICS Lead.Act as a backup resource for Windows Lead providing support for Windows / VMWare...

  • Service Delivery Manager

    2 weeks ago

    Sydney, New South Wales, Australia Pyramid Global Technologies Full time

    About the role:We are seeking a highly skilled Service Delivery Manager with a background in EUC (End User Computing) to join our team at Pyramid Global Technologies.Must Have Experience:At least 8 years of experience in EUC and desktop supportProven organizational, communication, and customer management skillsAbility to effectively multitask and prioritize...

  • EUC Project Manager

    4 weeks ago

    Sydney, New South Wales, Australia KAPiTAL Consulting Full time

    Job Title: EUC Project ManagerAre you a seasoned IT professional with a passion for project management? Do you have experience in end-user computing environments? We are seeking a highly skilled EUC Project Manager to join our team at KAPiTAL Consulting.Job Summary:We are looking for a talented EUC Project Manager to oversee the planning, execution, and...

  • Project Manager

    1 month ago

    Sydney, New South Wales, Australia KAPiTAL Consulting Full time

    Job Title: EUC Project ManagerWe are seeking an experienced EUC Project Manager to join our team at KAPiTAL Consulting. As a key member of our project services team, you will be responsible for overseeing the planning, execution, and completion of end-user computing projects.Key Responsibilities:Manage end-to-end project management for EUC initiatives,...

  • EUC Project Manager

    2 weeks ago

    Sydney, New South Wales, Australia KAPiTAL Consulting Full time

    Job Title: EUC Project ManagerJob Summary:We are seeking an experienced EUC Project Manager to oversee the planning, execution, and completion of end-user computing projects. The successful candidate will have a strong background in managing large-scale migrations and end-user computing environments.Key Responsibilities:Develop and manage detailed project...

  • Senior EUC Project Manager

    3 weeks ago

    Sydney, New South Wales, Australia KAPiTAL Consulting Full time

    Job Title: EUC Project ManagerJob Summary:We are seeking an experienced EUC Project Manager to oversee the planning, execution, and completion of end-user computing projects as part of a business separation. The successful candidate will coordinate cross-functional teams to ensure timely migration and delivery of various technology solutions.Key...

  • Senior EUC Engineer

    4 weeks ago

    Sydney, New South Wales, Australia Macquarie Full time

    About the RoleWe're seeking a highly skilled EUC Engineer to join our team at Macquarie. As a key member of our Windows EUC Service team, you'll play a critical role in delivering exceptional user experience, performance, and reliability.As a EUC Engineer, you'll be responsible for supporting high-priority incidents, collaborating on projects that require...

  • EUC Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Insentra Full time

    Job Title: EUC ConsultantAbout the Role:We are seeking a highly skilled EUC Consultant to join our Professional Services Team at Insentra. As a key member of our team, you will be responsible for designing and delivering Microsoft endpoint management and security solutions for our clients.Key Responsibilities:Building relationships with partners and...

  • EUC Engineer

    2 months ago

    Sydney, New South Wales, Australia KBR Full time

    About the RoleWe are seeking a highly skilled EUC Engineer to join our team at KBR. As an EUC Engineer, you will be responsible for providing technical expertise in the creation and management of Standard Operating Environments (SOEs) for our clients.Key ResponsibilitiesCreate and update client SOEs to ensure optimal performance and securityDevelop and...

  • EUC Coordinator

    4 weeks ago

    Sydney, New South Wales, Australia Woolworths Full time

    About the RoleWe are seeking an experienced EUC Coordinator to join our team at Woolworths Group. As a key member of our IT support team, you will be responsible for providing exceptional service to our end-users, ensuring the availability of EUC equipment, and coordinating with third-party vendors to guarantee stock levels.Key ResponsibilitiesCoordinate the...

  • Senior EUC Support Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Pyramid Global Technologies Full time

    About the roleWe are seeking a highly skilled Senior EUC Support Specialist to join our team at Pyramid Global Technologies. As a key member of our IT department, you will be responsible for delivering end-user services and support for devices used by our clients.Key Responsibilities:Act as a backup resource for Windows Lead, providing support for Windows /...

  • Senior EUC Engineer

    1 month ago

    Sydney, New South Wales, Australia Macquarie Full time

    About the RoleWe're seeking a highly skilled EUC Engineer to join our team at Macquarie. As a key member of our Windows EUC Service, you'll play a critical role in delivering exceptional user experience, performance, and reliability.Our team is passionate about transforming the user device journey and pushing the boundaries of Modern Endpoint Management....

  • Expert Windows EUC Engineer

    2 days ago

    Sydney, New South Wales, Australia Macquarie Full time

    About the RoleWe are seeking an experienced Senior EUC Engineer to join our team. As a key member of our Windows Engineering group, you will play a critical role in delivering high-quality support and services to our clients.Job SummaryThe ideal candidate will have a strong background in desktop engineering, with expertise in configuration tools such as...

  • EUC Consultant

    4 weeks ago

    Sydney, New South Wales, Australia Insentra Full time

    {"h2":"About the Role"} At Insentra, we're seeking a highly skilled EUC Consultant to join our Professional Services Team. As a key member of our team, you'll be responsible for designing and delivering Microsoft endpoint management and security solutions to our customers. Key Responsibilities Build relationships with partners and customers to deliver...

  • EUC Engineer

    4 weeks ago

    Sydney, New South Wales, Australia KBR Full time

    About the OpportunityWe are seeking highly motivated EUC Engineers with Defence industry experience to join our Level 3 team of subject matter experts.As an EUC Engineer, you will be responsible for providing technical expertise within SOE/Application management, including hands-on experience in creating and updating Windows 10/11 gold images, developing and...

  • Senior EUC Engineer

    1 month ago

    Sydney, New South Wales, Australia Macquarie Full time

    About the RoleWe are seeking a highly skilled EUC Engineer to join our team at Macquarie. As a key member of our Windows EUC Service team, you will play a critical role in delivering exceptional user experience, performance, and reliability.As a EUC Engineer, you will be responsible for supporting high-priority incidents, projects requiring deep technical...

  • EUC Engineer L3

    1 month ago

    Sydney, New South Wales, Australia KBR Inc. Full time

    About the RoleWe are seeking a highly skilled EUC Engineer to join our team at KBR Inc. As an EUC Engineer, you will be responsible for providing technical expertise in the creation and management of Standard Operating Environments (SOEs) and application management.Key ResponsibilitiesCreate and update client SOEs for Windows 10/11 Enterprise and Windows...

  • EUC Engineer

    1 month ago

    Sydney, New South Wales, Australia KBR Full time

    About KBRKBR is a global company that delivers science, technology, and engineering solutions to governments and companies around the world. With a diverse team of experts, we provide a broad spectrum of capabilities across Australia and the Asia Pacific.The OpportunityWe are seeking highly motivated EUC Engineers with Defence industry experience to join our...

  • EUC Engineer

    3 weeks ago

    Sydney, New South Wales, Australia KBR Full time

    About the Role:We are seeking a highly motivated EUC Engineer to join our team at KBR. As an EUC Engineer, you will be responsible for providing technical expertise in the creation and update of Windows 10/11 gold images, developing and updating task sequences for Windows 10/11 and Windows 2016/2019 builds, and providing L3 application/SOE incident...

  • EUC Specialist

    1 month ago

    Sydney, New South Wales, Australia Pyramid Global Technologies Full time

    About the EUC Specialist RoleWe are seeking a highly skilled EUC Specialist to join our team at Pyramid Global Technologies. As an EUC Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring their IT needs are met in a timely and professional manner.Key Responsibilities:Technical Support: Provide technical...

Service Delivery Manager with EUC Expertise

2 months ago

Sydney, New South Wales, Australia Pyramid Global Technologies Full time
About the Job

We are seeking a highly skilled Service Delivery Manager with a background in EUC to join our team at Pyramid Global Technologies.

Key Responsibilities
  • Deliver end-user services and support devices used by end users for the client as EUC SME reporting to the ICS Lead.
  • Act as a backup resource for Windows Lead providing support for Windows / VMWare / Active Directory.
  • Provide remote desktop support using Microsoft tools for providing desktop support.
  • Build, modify, and rollout SOE images as required.
  • Ensure all desktops and laptops are protected with antivirus software.
  • Application packaging using SCCM or equivalent tools and rollout of packages.
  • Provide desktop support services to users from corporate offices and offshore-based TechM teams.
  • Work closely with internal and external key stakeholders including Data center support teams, BPO support team, and Application support teams.
Requirements
  • Computer graduate with a minimum of 8 to 10 plus years of experience in EUC and desktop support.
  • High-quality organizational, communication, and customer management skills.
  • Ability to effectively multi-task and prioritize tasks.
  • High energy levels, commitment, and drive.
  • Ability to deal with internal and customer escalations, service issues, and complaints.
  • Ability to drive performance in individuals and teams.
Preferred Qualifications
  • ITIL and Six Sigma background.
  • Proactive management of team members and ticketing queues to ensure SLA achievement for Incidents, Requests, and Problems.
  • Manage internal team escalations to ensure there are no blockers to delivering great customer service.
  • Delivering successful Continual Service Improvement program driven through proactive service ideas.

We are looking for a candidate with excellent verbal and written communication skills, a confident attitude, and a friendly personality. The ideal candidate will be customer-facing and have a strong ability to negotiate with customers.