Information Technology Apprentice

4 weeks ago


Ipswich, Australia Apprenticeship Central Full time
Job Summary:

We are seeking an ambitious and enthusiastic IT Help Desk Support Specialist to join our dynamic team at Apprenticeship Central. As a key member of our IT department, you will be responsible for providing exceptional technical support to our employees, ensuring the smooth operation of our IT systems and applications.

Duties and Responsibilities:

  • Provide first-level technical support to employees via phone, email, or in-person.
  • Assist with hardware and software issues, including desktops, laptops, printers, and mobile devices.
  • Evaluate and prioritize incoming support requests.
  • Troubleshoot and resolve common hardware and software problems promptly.

Key Requirements:

  • High school diploma or equivalent (Year 12).
  • Excellent verbal and written communication and problem-solving skills.
  • Proficient in Microsoft Office applications (Word, Excel, Outlook).
  • Familiarity with Microsoft 365 and Azure Active Directory is an advantage.

What We Offer:

We are committed to creating a supportive and inclusive work environment. As an IT Help Desk Support Specialist, you will have the opportunity to work with a diverse team, develop your technical skills, and contribute to the success of our organization.

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