Information Technology Trainee Position

2 weeks ago


Ipswich, Australia Apprenticeship Central Full time

About the Role:

As a Level 1 IT Help Desk Trainee at Apprenticeship Central, you will be the first point of contact for resolving technical issues for our employees. You will provide technical support, troubleshooting, and excellent customer service to ensure the smooth operation of our IT systems and applications.

Key Responsibilities:

• Provide first-level technical support to employees via phone, email, or in-person.
• Assist with hardware and software issues, including desktops, laptops, printers, and mobile devices.

Tech Support and Maintenance:

• Evaluate and prioritize incoming support requests.
• Troubleshoot and resolve common hardware and software problems promptly.
• Install, configure, and update software applications as may be required.

User Support and Management:

• Create and manage user accounts, passwords, and access permissions.
• Assist employees with password resets and account-related issues.

Documentation and Training:

• Maintain accurate records of support requests and resolutions.
• Create and update user guides and knowledge base articles.
• Stay updated on the latest IT trends and technologies.

Additional Requirements:

• High school diploma or equivalent (Year 12).
• Excellent verbal and written communication and problem-solving skills.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Familiarity with Microsoft 365 and Azure Active Directory is an advantage.

What We Offer:

• A supportive and dynamic work environment.
• Opportunities for professional growth and development.
• Competitive salary and benefits package.

Equal Opportunity Employer:

Apprenticeship Central is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


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