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Hotel Operations Manager

2 weeks ago

Geelong, Victoria, Australia beBeeOperations Full time $90,000 - $120,000
Hotel Operations Manager

Experience the excitement of a new hotel opening in Victoria's waterfront destination.

This prestigious development is a collaboration between a leading group and IHG Hotels & Resorts, introducing its world-class Crowne Plaza brand to Geelong. Scheduled to open in 2026, this property will redefine premium accommodation, catering to both leisure and corporate travelers. It will form part of the highly anticipated Nyaal Banyul Geelong Convention and Exhibition Centre precinct, featuring a 1,000-seat convention centre, exhibition spaces, and a vibrant retail and hospitality hub. Located at the heart of the emerging precinct, this 200-room hotel boasts spacious suites, an extensive dining and beverage experience, a pool, gym, and meeting facilities.

Upon entering one of our hotels, guests are immersed in a genuinely memorable experience. As Hotel Operations Manager (pre-opening), you will deliver this from the outset through managing all aspects of hotel operations, ensuring the department is set up for success and creating a warm atmosphere that makes our guests feel at home.

Key Responsibilities:

• Manage all aspects of front office operations, ensuring seamless service delivery

• Develop and implement strategies to enhance guest satisfaction and loyalty

• Collaborate with cross-functional teams to drive business growth and excellence

• Foster a positive work environment, promoting employee engagement and development

• Analyze performance data to inform strategic decisions and drive continuous improvement

• Ensure compliance with quality standards and regulatory requirements