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Regional Area Director

1 week ago

Wollongong City Council, Australia The NRMA Full time

The NRMA is a leading provider of roadside assistance and travel services in Australia. As the Regional Area Director, you will be responsible for managing and overseeing service providers within our country network.

This role demands high-level strategic, commercial, and people leadership skills, as well as negotiation and influencing capabilities. You will drive continuous improvement and ensure that our customer engagement remains aligned with our aspiration to be the number one provider of roadside assistance in the market.

Key Responsibilities:
  • Management and oversight of service providers within the country network
  • Strategic planning and implementation of network operations
  • Leadership of a large field-based workforce
  • Performance monitoring and improvement

You will also be responsible for driving the future vision for the network to ensure the NRMA can maintain service continuity, coverage, and sustainability while delivering a high customer experience.

We offer a range of benefits to our employees, including progressive flexibility, leave, and well-being benefits, as well as discounts on car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.