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Help Customers Succeed

3 weeks ago

Brisbane, Queensland, Australia beBeeTechnical Full time $80,000 - $120,000
Customer Service Representative Role

The Customer Service team is responsible for engaging with customers to understand their needs, providing technical knowledge and support to help them find the right products.

This role plays a critical part in our business as it involves building relationships with customers and delivering high-quality service.

  • Assist with product selections and configuration
  • Develop technical expertise in targeted areas to provide rapid and accurate responses to customer inquiries.
  • Manage purchase orders from receipt through to delivery
  • Provide order status updates and follow up on any delays
  • Build strong relationships with customers

About this role:

  • Excellent communication skills with the ability to effectively interact with customers
  • A strong technical aptitude is highly desirable
  • Ability to learn and grow with the organization
  • Resourcefulness, creativity and a continuous improvement mindset
  • Strong collaboration skills, working as a team
  • Demonstrated problem-solving capability
  • Proficiency in using ERP systems, CRM software and other applications